Shipping policy
Shipping Information
At THALPORE, we aim to make every delivery simple, reliable and easy to track. We currently offer Free Tracked Shipping to the United States, Europe, the United Kingdom, Canada and Australia.
| Destination |
|
Estimated Delivery Time |
| United States | 5–8 business days | |
| Europe | 6–10 business days | |
| United Kingdom | 6–11 business days | |
| Canada | 6–11 business days | |
| Australia | 6–11 business days |
Delivery times are estimates and begin once your order has been dispatched. Business days do not include weekends or public holidays.
Order Processing
After placing your order, you will receive an order confirmation email. Once your order has been processed and dispatched, we will send you a shipping confirmation containing your tracking information.
During holidays, promotional periods or periods of unusually high demand, processing and delivery may take slightly longer.
Tracking Your Order
All THALPORE orders are shipped with tracking. Tracking information may require up to 48 hours after dispatch to display its first update. If your tracking has not updated for several days, please contact us at support@thalpore.com.
Delivery Delays
Although we work with reliable fulfilment and delivery partners, occasional delays may occur because of:
Customs procedures
Carrier disruptions
Severe weather
Public holidays
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
Estimated delivery times are not guaranteed. If your order is taking longer than expected, contact us and we will help investigate its status.
Incorrect Shipping Address
Please verify your delivery information carefully before completing your purchase.
If you notice an error, contact us at support@thalpore.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
THALPORE cannot be held responsible for delivery problems caused by an incorrect or incomplete address provided at checkout. Additional reshipping charges may apply.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are not included in the product price and remain the responsibility of the customer. THALPORE does not control or determine charges imposed by local customs authorities.
Packages Marked as Delivered
If your tracking shows that the package was delivered but you cannot locate it, please:
1. Verify the delivery address provided with your order;
2. Check with household members or neighbours;
3. Inspect any safe delivery locations around the property;
4. Contact the local delivery carrier.
If the package still cannot be located, email us at support@thalpore.com with your order number and tracking information. We will assist with the investigation whenever reasonably possible.
Damaged Packages or Missing Items
Please inspect your order immediately after delivery.
If an item arrives damaged, defective or incomplete, contact us at support@thalpore.com within 72 hours of delivery. Include your order number and clear photographs or videos of the product, packaging and shipping label so that we can evaluate the issue.
Contact Us
For questions regarding shipping, tracking or delivery, contact:
THALPORE
support@thalpore.com